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What is CustomerMark?

CustomerMark is the world’s first ‘Customer Service Standard’ enabling companies to undertake assessment and certification against the ‘CustomerMark Standard’.

How will CustomerMark help your company?

Measuring Customer Service and Customer Satisfaction are now also ‘key requirements’ of the ISO 9001:2000 Standard. CustomerMark enables companies to meet these crucial ISO 9001 requirements in a cost-effective and independent manner. CustomerMark certification brings many key benefits including:

  • Improved Customer Loyalty
  • Improved Customer Satisfaction
  • Reduction in lost Customers
  • Reduction in Cancelled Orders
  • Increased Sales and Profits

How can we help you attain CustomerMark?

The CustomerMark process involves us collecting accurate and sincere feedback from your customers showing you how your company is:

  • Meeting its customer’s requirements, and
  • Areas for further improvement
  • The process of developing an appropriate ‘Questionnaire’ measuring ‘Customer Service and Customer Satisfaction’ requires a joint effort between our consultant and a representative of your company. This is the most effective way of ensuring that the results of the customer feedback are both meaningful and useful.. We provide your company with a ‘comprehensive report’ of our findings which highlight areas of strength, weakness and opportunities for your business. Naturally, all information provided by your customers remains strictly confidential.

    How much does CustomerMark certification cost?

    CustomerMark is a bespoke service and our Consultant will be able to advise you further regarding costs.

    If you wish to now more about CustomerMark, please complete and submit the Enquiry Form.

    Enquiry Form

    (*) denotes this field is Mandatory

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